ijjcom Privacy Policy – How We Protect Your Data

01 About This Policy

This Privacy Policy describes how ijjcom ("we", "us", "the platform") collects, uses, stores and protects personal information provided by users ("you") when you register an account, make deposits, place bets or otherwise interact with any part of the ijjcom platform at ijjcom.win.

By registering an account on ijjcom, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. This policy should be read alongside the Terms and Conditions.

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. Significant changes will be communicated to registered users through the contact details on their account.

02 Data We Collect

ijjcom collects personal information in the following circumstances:

When you register an account:

• Full name
• Date of birth (to verify you are 18 or older)
• Email address
• Mobile number
• Username and password (password stored as a hashed value, never in plain text)

During identity verification (KYC):

• Copy of a government-issued identity document (CNIC or equivalent)
• Selfie or photo for document matching purposes
• Proof of payment method ownership where required

When you use the platform:

• Device type, operating system and browser information
• IP address and approximate location derived from IP
• Session duration and pages visited within the platform
• Betting and gaming activity — bets placed, games played, outcomes
• Deposit and withdrawal transaction records in PKR

When you contact support:

• The content of your support messages and any attachments you send
• Contact method used (email, live chat)

03 How We Use Your Data

The data we collect is used for the following purposes:

We do not use your personal data for any purpose beyond those listed above without obtaining your explicit consent first. Where we use data for analytics and platform improvement, we use anonymised or aggregated data wherever possible so that individuals cannot be identified from the output.

04 Payment Data

All transactions on ijjcom are conducted in PKR. The platform supports deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, mobile wallets and cards. Payment processing is carried out through third-party payment processors who operate their own secure environments.

When you make a deposit or request a withdrawal, ijjcom receives a transaction reference and confirmation from the payment processor. We do not receive or store your full payment credentials — your JazzCash PIN, Easypaisa login or full bank account number is never transmitted to or stored by ijjcom directly.

• Transaction records — amounts, dates, payment method type and status — are retained as part of your account history for operational and record-keeping purposes.
• Payment method ownership verification may be required before a withdrawal is processed. This is a fraud prevention and security measure.
• Transaction data is shared with payment processors only to the extent necessary to complete the transaction.

05 Sharing With Third Parties

ijjcom does not sell, rent or trade your personal data to any third party for commercial or marketing purposes. Personal data is shared only in the following defined circumstances:

• Payment processors: Transaction data is shared with payment service providers — such as JazzCash, Easypaisa and Raast gateway operators — solely to process your deposit and withdrawal requests.
• Identity verification providers: Where KYC verification is required, identity document images and selfie photos are shared with our identity verification partner to complete the check. These providers are contractually bound to use the data only for the specific verification purpose.
• Game providers: Your account identifier and session data are shared with third-party game providers (for casino and slot game sessions) to enable game play and resolve any technical disputes related to game outcomes.
• Analytics providers: Anonymised and aggregated usage data may be shared with analytics platforms to help us understand how the platform is used. Individual users cannot be identified from this data.
• Legal and regulatory obligations: If we are required by applicable law or a lawful authority to disclose user data, we will comply with that obligation. We will inform the affected user where we are legally permitted to do so.

All third-party service providers who handle personal data on behalf of ijjcom are required to process that data only in accordance with our instructions and to maintain appropriate security standards.

06 Cookies

ijjcom uses cookies and similar tracking technologies to keep the platform functioning correctly and to understand how it is being used. The following types of cookies are in use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help prevent cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to collect anonymised data about how users navigate the platform — which pages are visited most, how long sessions last and where users typically drop off. This data is used to improve the platform experience. No personally identifiable information is attached to analytics cookie data.
• Preference cookies: Store your platform preferences — such as language or display settings — so you do not have to re-enter them each time you visit.

ijjcom does not use third-party advertising cookies or behavioural tracking cookies that profile you for advertising purposes across other websites.

07 Data Retention

ijjcom retains personal data for as long as your account is active and for a reasonable period afterwards to meet operational, dispute resolution and record-keeping needs. The general principles we apply are:

• Account data is retained for the full duration of your account's active life plus a post-closure period for dispute resolution purposes.
• Transaction records in PKR are retained for the period necessary for financial record-keeping.
• Identity verification documents are retained for the period required to satisfy our verification obligations and are not held beyond what is necessary.
• Support conversation records are retained for a reasonable period to allow follow-up on unresolved issues and for quality review.
• Anonymised analytics data may be retained indefinitely as it cannot be used to identify individuals.

When data is no longer required and the relevant retention period has expired, it is securely deleted or irreversibly anonymised. Deletion requests submitted by users are processed promptly, subject to any retention obligations that legally require us to keep specific records.

08 Security Measures

ijjcom takes the security of your personal data seriously. The following measures are in place to protect the data we hold:

• TLS encryption in transit: All data transmitted between your browser or app and the ijjcom platform is encrypted using Transport Layer Security (TLS).
• Encryption at rest: Sensitive personal and financial data stored on our servers is encrypted at rest using industry-standard encryption.
• Access controls: Internal access to personal data is restricted on a need-to-know basis. Staff who do not have a legitimate operational reason to access your data cannot do so.
• Password hashing: Your account password is never stored in plain text. It is stored as a one-way cryptographic hash.
• Fraud detection systems: Automated systems monitor account and transaction activity for patterns that may indicate fraud, account takeover or money laundering, and flag suspicious activity for review.

While we maintain strong security measures, no online platform can guarantee absolute security. If you suspect that your ijjcom account has been accessed without your authorisation, contact support immediately and change your password.

09 Your Rights Over Your Data

As a registered user of ijjcom, you have the following rights in relation to your personal data. To exercise any of these rights, contact ijjcom support with your request and your registered account details.

• Right to access: You can request a summary of the personal data ijjcom holds about you. We will provide this within a reasonable timeframe.
• Right to correction: If any personal data we hold about you is inaccurate or out of date, you can ask us to correct it. Some details — such as your registered name — may require identity verification before they can be changed.
• Right to deletion: You can request that we delete your personal data and close your account. We will action this request subject to any retention obligations that require us to keep specific data (for example, transaction records for financial record-keeping purposes).
• Right to opt out of marketing: You can opt out of promotional communications at any time. This does not affect transactional messages that are necessary for the operation of your account.
• Right to restrict processing: In certain circumstances, you can ask us to restrict how we process your data while a query or dispute is being resolved.

10 Minors

ijjcom is strictly an adults-only platform. Users must be 18 years of age or older to register an account or use any part of the platform. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that an account has been registered by or on behalf of a minor, the account will be suspended immediately, all activity on the account will be reviewed, and the data associated with the underage registration will be deleted in line with this policy.

If you are a parent or guardian and believe a minor has registered an account on ijjcom using your details or their own, please contact support immediately so the account can be closed and the data removed.

11 Policy Updates

ijjcom may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services we offer or applicable legal and regulatory requirements. When we make changes, the updated policy will be published on this page with a revised "Last updated" date.

For material changes — those that significantly affect how your data is used or your rights in relation to it — registered users will be notified via email or an in-platform notification before the change takes effect. Your continued use of the platform after a policy update constitutes acceptance of the updated terms.

We recommend reviewing this page periodically, particularly before making a deposit or submitting personal documents, to ensure you are comfortable with the current policy.

12 Contact

If you have any questions about this Privacy Policy, want to exercise your data rights or want to report a privacy concern, you can reach the ijjcom support team through the platform's support channel.

Our support team handles data-related requests alongside general account queries. When submitting a privacy-related request, please include your registered email address and describe your request clearly so we can process it efficiently.